General MassMutual Center Policies
Bottles, cans, coolers, fireworks, food, and recording devices are not permitted in the MassMutual Center. It is the discretion of the show whether or not video cameras or still cameras are allowed for events. Signs will be posted and event staff will be notified before doors open regarding this policy. If an event does not permit the use of video or still cameras, MMC staff will ask the patrons to return these items to their vehicles prior to entering the building. Management expects all representatives of the Safety/Security department to either confiscate or eject those patrons in violation of these policies. If patrons are already inside the facility, the items must be confiscated, discarded or returned to his/her vehicle. All confiscated items will be sent to the security office and held for pick-up for 30 days. After 30 days, the MassMutual Center will discard all items.
Banners may not be hung anywhere in the Arena by anyone other than those given written authorization to do so by the MassMutual Center. Patrons must return any unwanted banners to their vehicle.
Child's Admission Policy
Everyone, 2 years and older, attending events must have a ticket (exception on some family shows.)
MassMutual Center will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.
There are no weapons of any kind allowed into the building. If you are found in violation of this policy you will be taken to the Security office and ask to leave the building. When necessary, these weapons may be turned over to the Springfield Police Department.
Any patron seen using a laser pointer will be escorted out of an event with no refund.
Underage Drinking, Alcohol Bottles and Can Possession
All patrons in the building, who are identified as being under the age of 21 and in possession of alcohol, will be taken to the Security office, ejected, and their parents will be notified for proper advisement. When necessary, they may be turned over to the Springfield Police Department.
All persons who are drinking alcohol and appear to under the legal drinking age but cannot produce proper identification will be processed as above.
All persons identified as the person(s) supplying underage drinkers with alcohol will be processed as above.
All persons 21 and over, who are found at the arena with alcohol in bottles or cans in their possession, will be taken to the Security Office.
Arena Admission to Facility, Anti-scalping Policies/Procedures
No person, including minors, shall be admitted to any event in the Arena without holding a valid ticket to the event.
Anyone with information on scalping should report it to appropriate arena personnel.
No person, including minors, shall be permitted to events at the arena or additional projects at the complex unless properly attired. MassMutual Center reserves the right to determine proper attire for events at the complex. Unless authorized by MassMutual Center, no person shall be admitted into the facility with any of the following items in his/her possession:
- Alcohol beverages or controlled substances (unless prescribed for the possessor) cameras, audio or visual recording equipment, radios, televisions or any other such electronic devices, except when authorized.
- Bottles, either plastic or glass
- Shopping carts
- Cans or coolers
- Weapons and dangerous devices of any type
Unless authorized by MassMutual Center, the carrying of food and beverages into the facility of the complex is prohibited.
No person shall bring any object into the arena with intent to use or which may be used as a weapon or projectile.
MassMutual Center is a smoke-free facility. Smoking is not allowed in public areas of the Arena by any patron or employee. There are however, four designated smoking areas outside the Arena.
Anyone observed smoking inside the facility shall be asked to extinguish the item immediately. Any person who refuses to comply with the policy shall be subject to ejection from the facility.
What are the MassMutual Center Guest Conduct Policies?
The MassMutual Center strives to provide guests with a safe, comfortable and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted or ruined by a few unruly guests, we have established the MassMutual Code of Conduct. The following acts shall be grounds for denial of ticket sales, eviction from or non-admittance to the MassMutual Center grounds without a refund:
- Activity likely to endanger person or property
- Activity or item that could disrupt or interfere with performances or other activities including, but not limited to air horns or laser pointers
- Bringing into the facility articles that could be perceived as dangerous including, but not limited to, weapons, chains, bottles or cans
- Smoking or carrying a lighted cigar, cigarette or pipe in NO SMOKING areas
- Individuals who appear intoxicated
- Attempting to smuggle alcoholic beverages into the building
- Consuming or carrying dispensed alcohol in areas other than designated areas for consumption
- The selling to, possession of, or consumption by a minor of alcoholic beverages
- Bringing into the facility any type of beverage or food container other than those necessary for medical or childcare
Can I bring in balloons, flowers or gifts?
Balloons are not allowed in the building and flowers and gifts are collected at the doors or at the information booths.
How can other people be stopped from standing up or dancing during an event?
We have a majority rule for sections. If the majority of the section is standing, then we allow standing; if there are only a few and they are interfering with the view of others behind them, then we ask them to sit. Each situation is handled on an individual basis. Standing on seats, rails or other structures is never permitted under any circumstances.
Can I camp overnight at the MassMutual Center before an event or a ticket on sale?
Overnight camping on MassMutual Center property is prohibited and guests will be escorted off property.
I want to bring a sign in the MassMutual Center, what is your policy?
Feel free to bring hand held signs and show your support for your favorite team. We ask that signs are not mounted on a stick and must be held by one person. Signs can be no larger than 11" x 17" in order that others views are not blocked.