Policies & Procedures

One of our primary goals at the MassMutual Center is to ensure all visitors are provided a safe, enjoyable entertainment environment. With this goal in mind, we have increased security measures for your safety and for the enjoyment of all guests. All patrons will need to go through metal detectors and bag screenings at each entrance, so please allow yourself enough time to pass through security checks prior to any event. 

Please note that entry to the MassMutual Center constitutes consent to an inspection of your person and your belongings. Failure to agree to a metal detector and bag check screening will result in denial of entry to the building. Please read below for our venue policies.

Unless authorized by MassMutual Center, no person will be admitted into the facility with any of the following items in his/her possession:

  • Alcohol beverages or controlled substances (unless prescribed for the possessor)
  • Bottles, either plastic or glass
  • Cans or coolers
  • Fireworks
  • Weapons and dangerous devices of any type
  • Laser pointers
  • Cameras, audio or visual recording equipment, radios, televisions or any other such electronic devices, except when authorized
  • Pets (service animals as defined under the ADA will be permitted) 
  • Shopping carts

Camera Policy

Video cameras and hand-held video equipment are prohibited. Single-frame and flash photography are allowed at the discretion of the show. Information will be posted on the doors before entering the building as well as on the website. If an event does not permit the use of video or still cameras, MMC staff will ask the patrons to return these items to their vehicles prior to entering the building.


Banners may not be hung anywhere in the arena by anyone other than those given written authorization to do so by the MassMutual Center. Patrons must return any unwanted banners to their vehicle.

Child’s Admission Policy

Everyone, 2 years and older, attending events must have a ticket (exception on some family shows.Please check with the Box Office at the time of purchase to verify the age restrictions)

Illegal Vending

MassMutual Center will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.


No weapons of any kind are allowed into the building. Those who are found in violation of this policy will be escourted to the Security office and ask to leave the building. When necessary, these weapons may be turned over to the Springfield Police Department.

Laser Pointers

Laser pointers are forbidden in our facility. Any patron seen using a laser pointer will be escorted out of an event with no refund.

Underage Drinking, Alcohol Bottles and Can Possession

All patrons in the building who are identified as being under the age of 21 and in possession of alcohol will be escourted to the Security office, ejected, and their parents will be notified for proper advisement. When necessary, they may be turned over to the Springfield Police Department.

All persons who are drinking alcohol and appear to under the legal drinking age but cannot produce proper identification will be processed as above.

All persons identified as the person(s) supplying underage drinkers with alcohol will be processed as above.

Arena Admission to Facility, Anti-scalping Policies/Procedures

No person, including minors, shall be admitted to any event in the arena without holding a valid ticket to the event.

No person, including minors, shall be permitted to events at the arena or additional projects at the complex unless properly attired. MassMutual Center reserves the right to determine proper attire for events at the complex.

Arena Concessions

No food or beverage may be brought into the facility. A variety of food and beverage choices are available for purchase.


MassMutual Center is a smoke-free facility. Smoking is not allowed in public areas of the arena by any patron or employee. There are however, designated smoking areas outside the arena.

Anyone observed smoking inside the facility shall be asked to extinguish the item immediately. Any person who refuses to comply with the policy shall be subject to ejection from the facility.

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