MassMutual Center Box Office

The MassMutual Center Box Office is located on Bruce Landon Way (Formerly Falcons Way) between Main St. and Dwight St.


Box Office Information

Summer Box Office Hours (May – September)

  • Monday – Friday: 9:00am – 5:00pm only.  

Normal Box Office Hours (September – April)

  • Monday – Friday: 9:00am – 5:00pm
  • Saturday 10:00am – 4:00pm

Box Office hours will be extended on event days.The Box Office will be open 2 hours prior to any event start time. 

Ticket Ordering Information

Tickets for events at the MassMutual Center may be purchased in person at the MassMutual Center Box Office at the MassMutual Center, online at, or by calling 855-278-4667.

Tickets may not be purchased by calling the MassMutual Center Ticket Office. Please refer to the ticket purchasing options noted above.

For some events, tickets may be purchased through entities affiliated with the specific event.


We are continuously striving to provide a positive experience for our customers at the MassMutual Center.

Moving forward there is a .50 cent charge per ticket purchased at the MassMutual Center Box Office.

All tickets are subject to a Facility Fee at all points of purchase. This fee is not always listed in the advertised price which is set forth by the promoter. All purchases made online or charge-by-phone are subject to additional services charges. All fees are subject to change. 

If you have any questions or concerns please feel free to contact us at 413-787-6600.‚Äč

Methods of Payment

  • Cash
  • Credit Cards : Visa, MasterCard, American Express, Discover, 
  • Checks : with the proper identification and must be presented at least 7 days prior to an event
    • A valid drivers lincense
    • Address on check must agree with license
    • A phone number

If you are picking up tickets purchased in advance, you must present photo ID and customer number. No third party will call or alternate pickup will be accepted at the MassMutual Center Office. No name changes will be accepted day of event.

Group Sales

Groups of 10 or more can receive special discounts for certain MassMutual Center events. For further inforamation call (413-)271-3223 or email

Springfield Thunderbirds

For information on the Springfield Thunderbirds season or single tickets please call: 413-739-GOAL (4625) or visit

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