Accessibility Information

Accessible Seating

Tickets for accessible seating can be purchased from the MassMutual Center Box Office by calling (413) 787-6600 or in person from Monday through Friday, 9:00 a.m. to 5:00 p.m. Tickets for accessible seating can also be purchased on the Internet at or by calling Ticketmaster at 1-800-298-4200. Subject to availability at the time of purchase, the MassMutual Center will make this seating available to patrons with disabilities and up to three (3) of their companions.

If you have purchased, or otherwise acquired, a ticket to non-accessible seating, and you require accessible seating, the MassMutual Center will attempt to accommodate you and your companions if accessible seating comparable to that you purchased remains available. If such seating is not available, you and your companions will be offered available accessible seating in a non-comparable location. We advised that all accessible seating requests be made in advance. Exchanges of non-accessible seating for tickets in accessible seating are on a first-come, first-serve basis.

If you need to exchange a ticket or have any other ticket questions, please contact the MassMutual Center Box Office at (413) 787-6600.


Concession locations, food and beverage kiosks, club room, and the bar are ADA accessible. All MassMutual concession stands accept debit and credit cards. For additional assistance, please contact the MassMutual Center at (413) 787-6610

Entrances & Elevators

For Arena events, please enter through the Box Office entrance located on Bruce Landon Way (Formerly Falcons Way). The elevator is also located at this entrance.

For Convention Center events, please use the main entrance located at the corner of Main Street and Bruce Landon Way (Formerly Falcons Way).

First Aid

First Aid services are available during all arena events. The first aid station is located on the concourse behind Section 27

Assisted Listening Devices

Assisted Listening Devices (ALD’s) are available to patrons upon request. Please call us at (413) 787-6610 to arrange for an ALD two days prior to the event you are attending.

Guest Services

For Arena events, Guest Services is located behind Section 2 on the concourse. The Guest Service staff will assist you with questions and Lost and Found inquiries during events. 


Trained employees will assist with the evacuation of ADA patrons in the event of an emergency.

Parking & Drop off Areas

The MassMutual Center has a parking garage located directly across from the building withaccessible parking on all levels. The MassMutual Center also offers convenient drop-off and pick-up areas for guests, taxis and limousines located along Falcons Way.  


All restrooms in the MassMutual Center are accessible to our guests with disabilities.

Seating Charts

Click here for seating in different arena layouts.

Service Animals

The MassMutual Center welcomes ADA patrons who need the assistance of a service animal. The MassMutual Center staff may inquire whether the dog is a service animal. All other animals are prohibited (with the exception of miniature horses that have been trained as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the MassMutual Center. 

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