Employment

‚ÄčInterested in working at MassMutual Center?

Heading.png

View Our Available Openings: 

HVAC Tech

PRINCIPAL DUTIES AND RESPONSIBLITIES:

  • Accurately maintain records of labor time, parts used, and work accomplished  
  • Maintain and repair of HVAC, minor electrical, mechanical, minor plumbing, chillers, refrigeration, boilers and associated equipment  
  • Cleans HVAC&R coils and duct work as necessary                                          
  • Inspects and calibrate HVAC&R systems as needed  
  • Inspects and measures building systems to determine proper air flow  
  • Performs of all corrective and preventive maintenance duties related to HVAC systems.  
  • Keep all work areas, HVAC storage, and equipment clean, orderly  and free of all debris
  • Operate equipment used in the maintenance of conventions facilities such as forklifts, scissor lifts, boom lifts and other maintenance equipment.
  • Working knowledge of control programs and software including but not limited to the facility lighting control system, building management control system and ice plant refrigeration system
  • Per EPA regulations,  maintain refrigerant log to include the following: ,employee name, date, reason for loss or gain of refrigerant,  equipment serviced, corrective action taken and type and amount of refrigerant
  • Maintain a semi-annual inventory of trade equipment and supplies as required by MCCA
  • Assist Director of Arena Operations with capital projects as needed
  • Perform other duties as required 

SUPERVISION:

  • HVAC Apprentice

MINIMUM REQUIREMENTS:

  • Minimum of two (2) years’ experience in general maintenance and repair of HVAC or related building systems  
  • High School diploma or equivalent GED
  • Specialized training in the building maintenance of HVAC or related building systems  
  • Effectively communicate in English, both oral and written forms

PREFERRED:

  • Possession of or the ability to obtain  CPR certification
  • Possession of or the ability to obtain a MA hoisting license
  • BMS experience

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Valid  MA Refrigeration’ License-Required
  • Valid  EPA Universal Certification Required
  • Valid  driver’s license
  • Valid  Mechanical or EPA HVAC&R A-B license  
  • Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of boilers, chillers and refrigeration 
  • Ability to adapt to changes in the work environment 
  • Ability to deal with frequent change, delays, or unexpected events 
  • Must be able to communicate clearly and concisely in English 
  • Must have experience with large, water-cooled chiller systems, ice machines, water filtration and gas fired equipment 
  • Demonstrated ability to complete work in a timely manner 
  • Experience with digital controls and variable frequency drives a plus 
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to work with minimal supervision
  • Ability to establish and maintain effective working relationships with staff, contractors and facility users
  • Ability to adapt to changes in the work environment 
  • Ability to deal with frequent change, delays, or unexpected events 
  • Ability to read and understand blue prints and schematics to repair/maintain equipment
  • Knowledge of EPA codes pertaining to the maintenance and installation of HVAC/Refrigeration systems 
  • Proper use and maintenance of hand and power tools related to job functions 
  • Operational characteristics, services, and activities of HVAC/refrigeration maintenance programs 
  • Repair and maintenance in various other maintenance related functions including minor plumbing, painting, trades and grounds keeping. 
  • Demonstrate exceptional customer service practices 
  • Basic familiarity with Microsoft Office applications  
  • Ability to work effectively under pressure in meeting deadlines 
  • Familiarity and compliance with OSHA requirements  

WORKING CONDITIONS:

  • Ability to climb stairs and lift 40 lbs. unaided, must be able to be fitted for respirator equipment; work at height of up to 60’ in a boom lift and climb ladders required.  
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended work days and extended number of consecutive days 
  • Must be able to work indoors and out in the heat and cold
  • Ability and eagerness to work in a team-oriented maintenance department where daily work activities will include both tasks within and outside of specific trade disciplines 
  • Comply to all Relevant federal, state, and local regulations 

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. 

 

Apply Here

Tech Entertainment - On Call

PRIMARY PURPOSE:

The Entertainment Tech is responsible for operating and maintaining all audio equipment. All duties are to be performed in accordance with departmental and company policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBLITIES:

  • Set up and tear down convention meeting rooms for all A/V needs (sound, lighting, projection, etc)
  • Operate the lighting console at main stage
  • Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

  • Minimum three years of experience working in showrooms and/or convention meeting rooms as a stage technician / A/V technician in a large or small resort
  • High School diploma or equivalent
  • Work varied shifts, including weekends and holidays

PREFERRED:

  • Previous experience working in a similar resort setting

 

Apply Here

Tech Utility - On Call

PRIMARY PURPOSE:
As an Operations Utility, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Set chairs, bleachers, carpeting, portable flooring, hockey dashers, ice making, etc. as directed
  • Store equipment in pre-designated areas
  • Perform minor maintenance on equipment used for setting and striking events
  • Maintain the highest standards to ensure the quality and cleanliness in the arena, convention spaces, public areas, offices, and other areas


KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to work safely, including understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions; this also includes being aware of unsafe conditions such as spills, wet areas, debris, and addressing quickly and efficiently
  • Able to operate vehicles in the performance of assigned duties in an effective, safe and proper manner
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

 

Apply Here

 

Usher - On Call

PRIMARY PURPOSE:

As an Usher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Review tickets to ensure correct event information
  • Greet guests with eye contact, a smile and a friendly, welcoming greeting
  • Advise supervisor and/or management of all unusual customer concerns
  • Maintain awareness of crowd situations
  • Maintain a working relationship with all departments, staff and vendors associated with the venue
  • Provide any post event feedback to supervisor and/or management upon request
  • Recognize, resolve, and/or report issues and safety concerns that could contribute to guest, staff, and/or vendor experience
  • Retain event information provided during pre and post event briefing(s) as well as information provided regarding the property’s restaurants, services, shows and events
  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Maintain a friendly, polite demeanor, effective listening abilities with strong judgment skills
  • Able to observe and remember details and to follow directions effectively
  • Able to effectively communicate in English, in both written and verbal forms
  • Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
  • Ability to work under pressure
  • Ability to multi-task and work well in a fast paced, team-oriented environment
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Six (6) months of customer service experience
  • Experience working in a similar resort setting

 

Apply Here

Other Opportunities

To learn more about employment opportunities with MassMutual Center & MGM Springfield and to apply visit the link below. 

More Info