MassMutual Center is committed to accommodating all guests. Examples of accommodations include accessible seating, listening devices, and service animals.

Accessible Seating

Tickets for accessible seating can be purchased from the MassMutual Center Box Office by calling 413-787-6600 or in person from Monday through Friday, 9:00 a.m. to 5:00 p.m. Tickets for accessible seating can also be purchased on the internet at Subject to availability at the time of purchase, MassMutual Center will make this seating available to patrons with disabilities and up to three (3) of their companions.

If you have purchased, or otherwise acquired, a ticket to non-accessible seating, and you require accessible seating, MassMutual Center will attempt to accommodate you and your companions if accessible seating comparable to what you purchased remains available. If such seating is not available, you and your companions will be offered available accessible seating in a non-comparable location. We advise that all accessible seating requests be made in advance. Exchanges of non-accessible seating for tickets in accessible seating are on a first-come, first-serve basis.

If you need to exchange a ticket or have any other ticket questions, please contact the MassMutual Center Box Office at 413-787-6600.


Concession locations, food and beverage kiosks, club room, and the bar are ADA accessible. All MassMutual concession stands accept debit and credit cards. For additional assistance, please contact the MassMutual Center at 413-787-6610.

Entrances & Elevators

For arena events, please enter through the Box Office entrance located on Bruce Landon Way. The elevator is also located at this entrance.

For convention center events, please use the main entrance located at the corner of Main Street and Bruce Landon Way.

First Aid

First Aid services are available during all arena events. The first aid station is located on the concourse behind Section 27.

Assisted Listening Devices

Assisted Listening Devices (ALDs) are available to patrons upon request. Please call us at 413-787-6610 to arrange for an ALD two days prior to the event you are attending.

Guest Services

For arena events, Guest Services is located behind Section 1 or 2 on the concourse. The Guest Service staff will assist you with questions and Lost & Found inquiries during events.

In Case of an Emergency Evacuation

Trained employees will assist with the evacuation of ADA patrons in the event of an emergency.

Parking & Drop-Off Areas

Limited complimentary accessible parking is available around the MassMutual Center.  Should you require accessible parking, city street accessible spaces will be available on a first-come, first-served basis on the Dwight Street, State Street, Main Street and Court Street. For a visual representation, please refer to the map below.

MMC ADA Parking Map 24.04.22.png

MassMutual Center also offers convenient drop-off and pick-up areas for guests, taxis, and limousines located along Main Street.


All restrooms in MassMutual Center are accessible to our guests with disabilities.

Seating Charts

Visit the seating charts page for seating in different arena layouts

Service Animals

MassMutual Center welcomes ADA patrons who need the assistance of a service animal. MassMutual Center staff may inquire whether the dog is a service animal. All other animals are prohibited (with the exception of miniature horses that have been trained as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at MassMutual Center.