Box Office

The MassMutual Center Box Office is located on Bruce Landon Way between Main Street and Dwight Street. 

Box Office Information

Contact Information

Box Office Hours 

  • Monday - Friday: 10:00 a.m. - 4:00 p.m


  • Cash, American Express, Discover, MasterCard and Visa
  • Checks are NOT accepted


Easy and quick online access to all events including Springfield Thunderbirds Hockey, AIC Men's Hockey, Family Shows, Concerts and more!

Online purchases are subject to additional fees per ticket, order charges and delivery fees. These vary by event. Click here to purchase tickets via our online ticket office. 


(413) 787-6600 is the MassMutual Center Box Office. Hours are Monday - Friday 10AM – 4PM (EST) (closed Thanksgiving, Christmas and New Year’s). The box office is available for over-the-phone purchases to all MassMutual Center events, information and questions regarding your visit to MassMutual Center.

Phone purchases are subject to additional fees per ticket, order charges and delivery fees. These vary by event. 


There are various events and shows that offer group discounts. The number that is considered a group varies by event, but is typically a group of at least 10+. If you are interested in purchasing group tickets for an event, please email to request more information.



Customers may upgrade their tickets when possible, however this is not guaranteed and it is at the sole discretion of the box office or event promoter. All sales are final; no exchanges or refunds. Fees may apply.

In the instance of an event cancelation, all credit cards will be automatically refunded. Guests who paid with cash will need to go to the MassMutual Center Box Office for a refund. All order charges and delivery fees are non-refundable. 


All individuals must possess a valid ticket to gain entry into the MassMutual Center for all events. Children UNDER the age of two (2) are admitted free of charge for most events however they must sit on a lap. Please note that some events require any child 12 months or older to possess a valid ticket and this will be noted within the event details. Please call MassMutual Center for event-specific information.


If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.  


Once a ticket has been scanned for entry into MassMutual Center, a guest may not exit and re-enter. In order to gain access to the venue, the guest will need to purchase a new ticket.


All tickets are subject to a Facility Fee at all points of purchase. This fee amount varies by events and is not always listed in the advertised price which is set forth by the promoter. All purchases made online or charge by phone are subject to additional service charges. Box Office purchases may also have a small additional service charge which can vary by event. All fees are subject to change.

THIRD PARTY TICKETS, 413-787-6600 and the MassMutual Center Box Office are the only authorized sellers of tickets to events held at MassMutual Center. MassMutual Center and any affiliate are not responsible for tickets purchased anywhere other than the above stated authorized selling channels and will not honor, exchange, or refund duplicate, counterfeit or invalid tickets.

Springfield Thunderbirds

For information on the Springfield Thunderbirds tickets - season or single tickets, please call 413-739-GOAL (4625) or visit the Springfield Thunderbirds website.

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