Box Office Information

All individuals must possess a valid ticket to gain entry into the MassMutual Center for all events. Children UNDER the age of two (2) are admitted free of charge for most events however they must sit on a lap. Please note that some events require any child 12 months or older to possess a valid ticket and this will be noted within the event details. Please call MassMutual Center Box Office at (413) 787-6600 for event-specific information.

There are various events and shows that offer group discounts. The number that is considered a group varies by event, but is typically a group of at least 10+. If you are interested in purchasing group tickets for an event, please email Danny at mmcgroupsales@mgmspringfield.com or call (413) 271-3641 to request more information.

Tickets for most events at the MassMutual Center will be distributed through mobile delivery and must be added to a phone's digital wallet (Apple Wallet or Google Wallet) for entry. Tickets will be scanned off your phone on the scanner at the door. Learn more about mobile ticketing. 

• Cash, American Express, Discover, MasterCard and Visa
• Checks are NOT accepted

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the house.

Once a ticket has been scanned for entry into MassMutual Center, a guest may not exit and re-enter. In order to gain access to the venue, the guest will need to purchase a new ticket.

Customers may upgrade their tickets when possible, however this is not guaranteed and it is at the sole discretion of the box office or event promoter. All sales are final; no exchanges or refunds. Fees may apply.

In the instance of an event cancelation, all credit cards will be automatically refunded. Guests who paid with cash will need to go to the MassMutual Center Box Office for a refund with their original ticket. All order charges and delivery fees are non-refundable. 

SeatGeek is the official fan-to-fan marketplace of the MassMutual Center. To sell your tickets on SeatGeek, log in to your MassMutual Center Account, access your account, and choose Sell on SeatGeek.

If you purchased ticket insurance, you can contact TicketGuardian at help@protecht.com or at 1-844-849-4827 to file a claim and request a refund. TicketGuardian refunds are not available at the Box Office and are only available to those who purchased ticket insurance during their online purchase.