Step-by-Step Instructions

MassMutual Center tickets will be distributed through mobile delivery and accessed by ticketholders through digital wallets on smartphones. The move to mobile ticketing allows for faster delivery of tickets to guests, contactless transactions at gates and more flexibility for ticketholders.

Available on these mobile platforms

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Adding Tickets To Your Digital Wallet From Your Account

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Step 1

Log-in to your account at MassMutualCenter.com/MyAccount using the email you used to purchase tickets.

 






 

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Step 2

Enter in your password or select "Sign in with a Code" to receive a one-time access code via email.








 

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Step 3

Once you've entered your password or code, scroll down to your "Upcoming Events" listing. From there select the event you would like to add to your Apple/Google Wallet.







 

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Step 4

After you've selected the event you'll see a listing of your tickets at the bottom of the page. Tap the "Add to Apple or Google Wallet" button to add your tickets to your digital wallet.


 

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Step 5

If you have multiple tickets you'll have the option to add them all to your wallet at once by clicking "Add All Tickets."


 

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Step 6

After you've selected add tickets to wallet a copy of your ticket will appear. Click "Add All" in the top right hand corner. Your ticket will disappear and will be in your Digital Wallet for future use.
 

On event day, your iPhone will notify you on your home screen with a quick access notification icon.

Transferring Tickets

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Step 1

Log-in to your account at MassMutualCenter.com/MyAccount using the email you used to purchase tickets.







 

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Step 2

Enter in your password or select "Sign in with a Code" to receive a one-time access code via email.

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Step 2

Click “Transfer Tickets.”                                               








 

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Step 3

Select the event you are transferring tickets from, and then select the number tickets you wanrt to transfer. Click “Continue” at the bottom of the screen.






 

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Step 4

You can transfer tickets via emaiil or text. Enter the Name and cell phone number or email of the person you would like to transfer the tickets to. Click “Review Transfer” at the bottom of the screen.






 

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Step 5

Once you have reviewed that the recipients phone number or email address and ticket information are correct, click “Transfer Tickets” at the bottom of the screen.

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Step 6

You will see a confirmation screen once the transfer has been sent. You may cancel the transfer any time before it's accepted. Once transferred, you'll no longer have access to the original tickets

 

 

 

Accept the Transfer

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Step 1

You will receive a text message or email saying that your friend is sending you tickets. Click on the link in the message to accept.






 

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Step 2                                                        

Click Accept Transfer.








 

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Step 3

If you already have a MassMutual Center account, sign in as a Returning Online Customer using your email address/Account Number and password. If you don't have an account simply create one.





 

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Step 4

Click on the icon(s) to Add to Your Apple Wallet or Google Pay.








 

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Step 5

Click “Add” to save to your Apple Wallet or “Save” to save the ticket to your Google Pay Account.







 

FAQ's

Why the transition to mobile ticketing?
Adopting mobile ticketing is all about improving the fan experience with quick and convenient entry into the venue, reduces the risk of lost, stolen or counterfeit tickets, and allows you to manage, transfer or sell your tickets at any time directly from your smartphone.

Can I have multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.

Can I still print my tickets from home?
Tickets will no longer include a print-at-home option. This decision was made to protect the integrity of your tickets and prevent fraud and counterfeit issues.

What if my guest(s) and I arrive at the venue at different times?

You’ll need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an e-mail instructing them to
accept the tickets and add it to their mobile wallet.

Does the person I’m transferring tickets to need to have an account?
Yes, the person receiving your tickets will need to log into (or establish) an account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on the day of the event.

What if don’t have a smartphone or have additional questions?

We understand there can be many questions, and we’re here to help! CLICK HERE to submit a request and a member of our ticketing team will be in touch as soon as possible to answer your questions.

What are my options if digital tickets don’t work or something happens to my phone?
We recommend making sure your mobile device is fully charged on event day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the event.

Can you transfer a digital ticket just by sharing screenshots of a digital ticket?
To eliminate fraudulent tickets we highly discourage sharing screenshots of digital tickets. Sharing tickets as screenshots can cause the recipient a problem on event day. By forgoing the transfer process available through My Account we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.

Do I have to have an account to accept tickets transferred to me?
Yes, it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on event day.  

I have multiple tickets, do I have to download each digital ticket for a event individually?
No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each event together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each QR code, but you should be able to do that just by swiping on your mobile device between each scan.

However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.

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