Exhibitor Services

Experience "Service First" Excellence at MassMutual Center!


At the MassMutual Center, our dedicated staff lives by the "Service First" philosophy, ensuring that exceptional service permeates every aspect of your event experience. We take pride in our specialized service areas and are committed to making sure every minute of your event runs seamlessly. From the initial planning stages to post-event analysis, we handle every detail with passion and dedication to excellence, allowing you to focus on your business and event goals.


Service Order Forms: To access our superb services, please click the links below, print out the forms, and return them to the address listed on the form. If you need assistance or are unable to print these forms, please feel free to call us at 413-787-6610.

Engineering Services



Convention Services: For event planning support, a dedicated Event Services Manager is assigned to every event. Your Event Services Manager becomes your primary point of contact, bridging the gap between MassMutual Center staff and your event planning team. Their responsibilities include:

  • Creating an event resume detailing schedules, exhibit requirements, room setups, and building service needs
  • Scheduling pre-convention meetings
  • Conducting operational site visits
  • Providing on-site assistance
  • Orchestrating the final invoice

Technical and Utility Services: We offer a range of utility and technical services to meet your event's specific requirements. This includes power, data, audio/visual, water, and gas floor boxes, as well as water, wastewater drain, and compressed air services.

  • Utilities – Power, Data, Audio/Visual, Water, and Gas Floor Boxes:
    • 100 amp 120/ 208V 3-phase DSR specialty with sub fed 30 amp 120/ 208V, 3-phase, twist lck NEMA L21-30R receptacle and 2 – 20 amp 120V GFI receptacles
    • 30 amp 120/ 208V 3-phase dedicated twist-lck NEMA L21-30R receptacle
    • 4 cat-5 telecmmunications cables
    • 1 – Micrphone tie cable at each end of the exhibit hall and in front of concessions near air wall (4 total locations)
    • 1 – RG-6 Bradband 18 Ga. cable at each end of the exhibit hall and in front of concessions near air wall (4 total locations)
  • Water, Wastewater Drain, and Compressed Air
    • 3/4" Nn-potable water, 3/8” compressed air can be ordered in advance and a 3" wastewater drain

Audio/Visual Services: MassMutual Center provides comprehensive Audio/Visual services to enhance your event's impact and engagement. Our team is here to assist with all your A/V and equipment needs.

A/V & Equipment


At the MassMutual Center, we are here to make your event exceptional. Our "Service First" approach ensures that every aspect of your event is taken care of with utmost professionalism and dedication. Contact us today to access our exceptional services and experience the difference:


Choose MassMutual Center for your next event, and let us elevate your experience with our unwavering commitment to excellence!