Exhibitor Guidelines

Learn more about Exhibitor Guidelines, Policies and Procedures.

There are several policies and procedures in place to ensure the safety and convenience of all parties involved with events at the MassMutual Center.

See below for Frequently Asked Questions

Exhibitor FAQs

Does MassMutual Center Provide Janitorial Services?

Janitorial services are provided during event and non-event hours. Spaces included in these services are public areas, including restrooms, entrance areas, lobbies, and corridors.

Are Any Materials Banned from Use in Decorations?

Confetti, glitter, popcorn, and mylar balloons are not allowed in decorations. In fact, they are not allowed on the premises at all.

Can I Use Motorized Equipment Inside MassMutual Center?

Motorized equipment may only be used inside MassMutual Center with management’s prior written approval. This includes electric scooters and forklifts. Should this equipment be used in carpeted areas, exhibitors are responsible for taking steps to prevent damage to the flooring. Should flooring be damaged in any area, carpeted or otherwise, the exhibitor will be held responsible.

Can I Prop Open Dock Doors to Facilitate Unloading?

You may not prop open doors. This includes entrances to both the loading and exterior dock areas.

Are Medical Facilities Available?

At a cost, the MassMutual Center can provide access to its first aid facilities. These facilities are supervised by an EMT, who will be available during non-show as well as public hours.

Can I Use My Vehicle to Off-load?

Vehicles can be used for off-loading in the Loading Dock or Exhibit Hall. However, there is no overnight staging allowed without special permission. All vehicles used in off-loading require approval of the MassMutual Center and adherence to safety codes.

Can I Record My Event?

All audio and video recordings are banned, with the exception of MassMutual Center management’s written approval. There may be a fee charged once permission is given.

What are MassMutual Center’s Working Hours?

Working hours at MassMutual Center are 8 a.m. to 5 p.m. If you desire to have extended working hours, the request must first be approved by management.

Have additional questions? Reach out to us by calling 413-787-6610 or contacting us online.