Guest Services


At the MassMutual Center, we strive to make every guest feel welcomed and entertained by providing consistent and outstanding service. Guest service is at the foundation of who we are as an organization.  We are responsible for transforming events into extraordinary experiences…every day with every action.   

The hospitality does not end when you leave the venue, it can be found throughout Western Mass. The Greater Springfield Convention and Visitors Bureau has done a great job of creating a first-class Hospitality Program for our guests. Whether it is welcome signs throughout the city or a hospitality table at your event, we will supply you with all that you need from dining maps, and Visitor Guides to calendars of events. Our Hospitality Ambassadors are there to welcome your guests and assist visitors during their stay.

The Guest Services booth is located behind Section 1 or 2 in the arena.

  • MGMSpringfield
  • MCCA
  • Springfield Thunderbirds
  • Coors Light
  • AIC Men's Hockey
  • LifeStorage