• No Discounts on premium seating.

• Doors open 1 hour prior to performance.

• Ages Two and Older Must Have Ticket.

• Priority Customer Sale Dates: 11/04/25 - 11/10/25

• ---

  All guests age 2 & older are required to have a ticket.

• No costumes for guests 14 & older.

• Character Experiences Available. Access to a private event with interactive time and photo opportunities. Adults & children, ages 2 and up, must have both a Character Experience ticket and a Disney On Ice show ticket to attend the Character Experience. Children must be accompanied by an adult.

• Please monitor the MassMutual Center website for venue policies, including health and safety protocols, which are subject to change.

• All tickets are subject to availability.

• Prices are subject to change.

• Visit DisneyOnIce.com for more event info and Ticket Terms and Conditions.

   

MassMutual Center offers a variety of entertainment options for you and your group including concerts, family shows, and sporting events in Springfield, Massachusetts.  

For questions and more information on group sales and discounts, please contact mmcgroupsales@mgmspringfield.com or call (413)-271-3641.

• No Bags, backpacks, or brief cases except for: 

         1. Clutch/Purse no larger than 5"x 7"        

         2. Medical Bag        

         3. Diaper Bag (with child in attendance).

• Click here for a list of Prohibited Items

• No Outside Food or Beverage

Ticket Reminder

Remember to add your digital tickets to you Apple/Google wallet before arriving to the MassMutual Center. Login at massmutualcenter.com/myaccount to access your account. Contact the MassMutual Center Box Office at 413-787-6600 for any assistance in locating your digital tickets.

Visit www.massmutualcenter.com/mobilefaq

Adults & children, ages 2 and up, must have both a Character Experience ticket and a Disney On Ice show ticket to attend experience. Children must be accompanied by an adult.

Enhance your Disney On Ice show ticket with a preshow Character Experience
- Includes crafting and interactive time with Elsa and Mirabel.
- Photo opportunities with Elsa and Mirabel.

Other Info
-Experience length is approximately 45 minutes but may vary based on attendance.
-Photo opportunities are for your personal enjoyment only. Please remember to bring your device.
-Experience & venue rules must be followed at all times.
-Character availability and experience prices, elements, locations, dates & times are subject to restriction, change or cancellation, including due to local requirements, which may change at any time. By participating, guests confirm that they do not have any COVID-19 symptoms or recent exposure and agree to follow any applicable health & safety protocols.

Event Parking

The new Convention Center Carpark located adjacent to the MassMutual Center is now open to the public!!!

If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.  

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

Effective immediately, Oak View Group (OVG) and the MassMutual Center announce that all Food and Beverage point of purchases throughout the Arena and Convention Center will now be cashless.  Cashless forms of payment include credit and debit cards. Make sure you keep your ID, credit and/or debit cards separate from your mobile phone.  
Click here for a list of food & beverage options.