• No Discounts on premium seating.

• Doors open 1 hour prior to performance.

• Ages Two and Older Must Have Ticket.

• Priority Customer Sale Dates: 10/27/26 - 11/2/26

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  All guests age 2 & older are required to have a ticket.

• No costumes for guests 14 & older

• Please monitor the MassMutual Center website for venue policies, including health and safety protocols, which are subject to change.

• All tickets are subject to availability.

• Prices are subject to change.

• Visit DisneyOnIce.com for more event info and Ticket Terms and Conditions.

MassMutual Center offers a variety of entertainment options for you and your group including concerts, family shows, and sporting events in Springfield, Massachusetts.  

For questions and more information on group sales and discounts, please contact mmcgroupsales@mgmspringfield.com or call (413)-271-3641.

Add a little extra magic to your Disney On Ice experience with the all-new Magical Pass, including premium seats (Section 70) with some of the best views in the house! Arrive early and enjoy a visit with a special Disney star before the start of the show. And commemorate your very special experience with a collectible lanyard.

Package details and production elements are subject to change without notice. Tickets will be delivered via your selected delivery method. Included merchandise must be picked up at the venue on the day of the show at the designated Magical Pass location. Adults & children, ages 2 and up, must EACH have a Magical Pass Package show ticket to attend. Children must be accompanied by an adult. This offer is not eligible for discounts or promotional pricing. Magical Pass details will be emailed at least 5 days before the show. If you do not receive this information, please visit www.FeldEntertainment.com/customer-service. All packages are non-refundable, non-transferable, and may not be resold. Packages purchased through Fan-to-Fan Resale are not eligible, and all package benefits become void if resold or transferred. For accessibility accommodations, please contact Feld Customer Service at www.FeldEntertainment.com/customer-service.

Event Details:
• Entrance: Box Office Lobby Doors
• Doors Open: One hour prior to show
• No Bags, backpacks, or brief cases except for: 
         1. Clutch/Purse no larger than 5"x 7"        
         2. Medical Bag        
         3. Diaper Bag (with child in attendance)
• Compact Umbrellas are allowed. Golf umbrellas or umbrellas with pointed ends are prohibited

• Guests are prohibited from bringing outside food and beverages into the MassMutual Center
• Click here for a list of Prohibited Items

Mobile Ticketing FAQ's

Where is my barcode?
Tickets are now delivered with NFC enabled technology. When you arrive at the event, find your tickets in your mobile wallet, and hold near the ticket reader to tap for entry. No barcodes will be visible, so all tickets must be added to a mobile wallet.

Can I print my tickets? Will screenshots work?
No, tickets must be added to a mobile wallet for entry. Screenshots will not be accepted.

Can I have Multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your mobile phone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.

What if my guest(s) and I arrive at the venue at different times?
You will need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive a text or email instructing them to accept the tickets and add it to their mobile wallet. Log in to your MassMutual Center Account to transfer them.

What if I have physical tickets?
If you have physical tickets you do not need to add your tickets to your digital wallet. Your tickets will scan at the scanning pedestals.

Event Parking

The new Convention Center Carpark located adjacent to the MassMutual Center is now open to the public!!!

If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.  

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

Effective immediately, Oak View Group (OVG) and the MassMutual Center announce that all Food and Beverage point of purchases throughout the Arena and Convention Center will now be cashless.  Cashless forms of payment include credit and debit cards. Make sure you keep your ID, credit and/or debit cards separate from your mobile phone.  
Click here for a list of food & beverage options.