Step 1

From your mobile device, log-in to your account at www.MassMutualCenter.com/myaccount

Don't remember your password? Use the 'Sign in with a Code' feature to have a temporary code emailed to you for account access.

 

Step 2

A list of your tickets will appear under My Upcoming Events. Click the event that you wish to save.

If your event is today or tomorrow, you will be automatically directed to the My Tickets page.

Step 3

Tap the button(s) to add your tickets to your Apple Wallet or Google Wallet app. Tickets will be saved on your phone for easy access. You have the option of adding a single ticket or all tickets at once. 

Step 4 (Apple)

Click Add button at the top right to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick-access notification icon. Your ticket(s) can be found in your Apple Wallet. 

Step 4 (Google)

Click Save to phone and your pass will save to your Google account. You can access your ticket(s) in the Google Wallet App on your phone. 
Download your Google Wallet App

Accessible Seating is available on a first come first served basis. Wheelchair and companion seats are available on all levels and can be accessed by elevator. Should you or your guest require accessible seating please ask an usher for assistance when you arrive for the event

The new Convention Center Carpark located adjacent to the MassMutual Center is now open to the public!!!

A few notes:

1. This is a PAID garage. Click Here For Daily Rates & Event Parking Rates

2. Entrances & Exits are located on Harrison Avenue & Dwight Street

3. There is a street-level walkway that leads from the garage, across Bruce Landon Way, and will empty onto the sidewalk of Bruce Landon Way in front of the box office lobby entrance.

4. Although open and operating, there will still be construction activities in and around the garage as the construction is still ongoing. Please follow all signage and direction provided by garage attendants.

5. Parking options are also available with the Springfield Parking Authority along with MGM Springfield.

Please note: Bruce Landon Way is closed to vehicular traffic.

For a map of available parking, please click here

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.