MassMutual Center Guest Services

Welcome to the MassMutual Center, where exceeding your expectations and ensuring a memorable experience is our top priority.

Our commitment to exceptional guest service is at the heart of our organization. We go above and beyond to elevate events into extraordinary experiences, striving to do so with every interaction, every single day.

Our dedication to hospitality extends far beyond the walls of our venue. As you explore the beauty of Western Massachusetts, you'll find the same warmth and care that define our approach to guest service. The Greater Springfield Convention and Visitors Bureau has meticulously crafted a premier hospitality program for our esteemed guests.

From welcoming signage gracing the city to dedicated hospitality tables at your event, they can provide all the resources you may need. Their offerings range from comprehensive dining maps and visitor guides to event calendars, ensuring you're equipped with everything essential for a delightful stay.

Should you need any assistance, our Guest Services booth is conveniently located behind Section 1 or 2 within the arena.

Have you encountered exceptional hospitality and service from a staff member at the MassMutual Center? If you've had the pleasure of interacting with someone who stood out for their helpfulness, courtesy, enthusiasm, or went the extra mile, we'd love to know!

The Greater Springfield Convention & Visitors Bureau (GSCVB) offers a special program to recognize and reward these potential stars - The Howdy Awards for Hospitality Excellence.

If you're eager to nominate a staff member as a potential star from the MassMutual Center or if you'd like more details about this program, please click on the link below: Howdy Awards Nominations

All nominations submitted through March 1 of each calendar year will be considered for a prestigious Howdy Award.