PAW Patrol Live!

PAW Patrol Live!

“The Great Pirate Adventure”

PAW Patrol Live!

“The Great Pirate Adventure”

Additional Ticket Information

CITI Card Member Presale: Tuesday, September 19 @ 10AM - Thursday, September 28 @ 10:00PM.

MassMutual Center Presale: Thursday, September 21 @ 10AM - Thursday, September 28 @ 10:00PM.

Individual Ticket Limit: 9

Ticket Prices: $23 - $133, additional fees apply

Any child who has celebrated their first birthday must have a paid ticket.

Prices are subject to demand and can change at any time. 

Group Information

Looking to entertain family, clients or employees? MassMutual Center can assist in putting together a group sales package for you. 

MassMutual Center offers a variety of entertainment options for you and your group including concerts, family shows, and sporting events in Springfield, Massachusetts.  

For questions and more information on group sales and discounts, please contact

Related Links

VIP Package

Become a VIP – Very Important Pup! The VIP package includes a premium seat and exclusive access to a photo opportunity with PAW Patrol characters after the show. Each adult & child (age 1 & up) in a group must have a VIP ticket. Pick up your VIP Packet at the VIP check in prior to the show. 

VIP seats are located in Section 60 Rows A & B, Sectton 61 Rows A-C, and Section 62 Rows A & B.


Note: VIP characters are subject to change.



If necessary, guests may bring strollers for an infant/small child to events in the Arena and Convention Center. Please note you may not leave strollers in the aisles, stairwells, or exits. MassMutual Center is not responsible for any lost, stolen, or damaged strollers. Any bags under or on top of the stroller will need to be opened for inspection by security. You must remove the child from the stroller and fold the stroller when going up or down stairs or escalators.

Prohibited Items

  • No Bags, backpacks, or brief cases except for: 
             1. Clutch/Purse no larger than 5"x 7"        
             2. Medical Bag        
             3. Diaper Bag (with child in attendance)
  • Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
  • Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
  • Selfie Sticks, Tripods, Monopods
  • Outside Food, Beverage, or Alcohol
  • Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
  • Laptops, Tablets, Personal Computers, or Two-Way Radios
  • Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
  • Illegal Drugs or Substances
  • Flammable Liquids, Aerosol Cans, or Permanent Markers
  • Flashlights, Laser Pointers, Flares, or Fireworks
  • Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
  • Balloons, Balls, Projectiles, or Optical Illusions
  • Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
  • Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
  • Flowers (unless otherwise permitted by Tour Production)
  • Seat Cushions or Booster Seats
  • Patrons Without Shoes or Shirt
  • Masks, Chains, or Studded Belts/Bracelets
  • Drones (without prior written consent from MassMutual Center Management)
  • Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
  • Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
  • Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
  • Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time. 

***Parking Advisory***

The Civic Center Parking Garage is currently closed and under construction on Bruce Landon Way. Parking options are available with the Springfield Parking Authority along with MGM Springfield Click here for directions and more information.

Click here for other Preferred Parking Partners

Accessible Parking

A limited number of accessible parking spaces are available on Bruce Landon Way and Dwight Street on a first-come, first-served basis.  You will be required to show your accessible vehicle hang tag or have the accessbile plate on your vehicle in order to gain access to these spaces.

Should these locations reach full capacity by your time of arrival to the MassMutual Center and you still require accessible parking, city street accessible spaces will be available on a first-come, first-served basis.

ADA Parking Map July 2023.png

Terms and Conditions


ASSUMPTION OF RISK: The Venue operates and maintains its premises to protect against the exposure of the COVID-19 virus in accordance with federal and state guidelines. As noted by government health officials, complete isolation from the virus is impossible.  Accordingly, the Venue cannot and does not promise to eliminate the risk of exposure to COVID-19 and cannot and does not promise that the Ticket Holder will not contract COVID-19. The Ticket Holder acknowledges that the Venue has informed him/her that the Venue is not risk-free, that it is possible that the Ticket Holder may contract COVID-19 during his/her presence at the Venue, and that Ticket Holder freely chooses to enter and/or reside in the Venue with awareness of the associated risks.

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