Mobile Ticketing FAQ's

Where is my barcode?
Tickets are now delivered with NFC enabled technology. When you arrive at the event, find your tickets in your mobile wallet, and hold near the ticket reader to tap for entry. No barcodes will be visible, so all tickets must be added to a mobile wallet.

Can I print my tickets? Will screenshots work?
No, tickets must be added to a mobile wallet for entry. Screenshots will not be accepted.

Can I have Multiple tickets on the same mobile device?
Yes. You can view all of your tickets by swiping left or right on your mobile phone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.

What if my guest(s) and I arrive at the venue at different times?
You will need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive a text or email instructing them to accept the tickets and add it to their mobile wallet. Log in to your MassMutual Center Account to transfer them.

What if I have physical tickets?
If you have physical tickets you do not need to add your tickets to your digital wallet. Your tickets will scan at the scanning pedestals.

Event Parking

The new Convention Center Carpark located adjacent to the MassMutual Center is now open to the public!!!

Varsity Spirit makes every effort to provide all athletes, coaches, gym owners, and spectators a safe, comfortable, and enjoyable experience when attending our events. When attending a Varsity Spirit event, you are expected to follow our Fan Code of Conduct.

The code of conduct is intended to address behavior that poses a threat to the safety of others or detracts from the enjoyment of our events, and to promote a positive environment for all. 

The following conduct is prohibited at any Varsity Spirit event and will result in removal from the event and/or possible exclusion from future Varsity Spirit events:

• Behavior that is unruly, disruptive, aggressive, belligerent, threatening or violent in nature, including verbal or physical harassment of officials, participants, staff, judges or fans
• Foul or abusive language
• Obscene gestures
• Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
• Illegal drug usage
• The personal, noncommercial use of live streaming apps (such as Periscope, Facebook Live, etc.) to capture all or any part of a performance during the event is not permitted.
• Cameras with extended lenses (telephoto zoom beyond 70 mm, etc.) are prohibited.
• Failure to follow the instructions of Varsity Spirit or venue personnel

IMPORTANT - PLEASE READ:

ASSUMPTION OF RISK: The Venue operates and maintains its premises to protect against the exposure of the COVID-19 virus in accordance with federal and state guidelines. As noted by government health officials, complete isolation from the virus is impossible.  Accordingly, the Venue cannot and does not promise to eliminate the risk of exposure to COVID-19 and cannot and does not promise that the Ticket Holder will not contract COVID-19. The Ticket Holder acknowledges that the Venue has informed him/her that the Venue is not risk-free, that it is possible that the Ticket Holder may contract COVID-19 during his/her presence at the Venue, and that Ticket Holder freely chooses to enter and/or reside in the Venue with awareness of the associated risks.

• No Bags, backpacks, or brief cases except for: 
           1. Clutch/Purse no larger than 5"x 7"        
           2. Medical Bag        
           3. Diaper Bag (with child in attendance)
• No Oustide Food or Beverage
• Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
• Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
• Selfie Sticks, Tripods, Monopods
• Outside Food, Beverage, or Alcohol
• Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
• Laptops, Tablets, Personal Computers, or Two-Way Radios
• Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
• Illegal Drugs or Substances
• Flammable Liquids, Aerosol Cans, or Permanent Markers
• Flashlights, Laser Pointers, Flares, or Fireworks
• Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
• Balloons, Balls, Projectiles, or Optical Illusions
• Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
• Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
• Flowers (unless otherwise permitted by Tour Production)
• Seat Cushions or Booster Seats
• Patrons Without Shoes or Shirt
• Masks, Chains, or Studded Belts/Bracelets
• Drones (without prior written consent from MassMutual Center Management)
• Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)
• Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from Arena Management
• Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)
• Signs, Flags, or Banners exceeding 11” x 17” or attached to a pole/stick. Signs must be relevant to event. Signs may not contain or display obscene or offensive language and/or pictures as determined by MassMutual Center Management. Management reserves the right to prohibit or remove a sign or banner at any time.